Privacy policy
Privacy Policy and Cookie Policy
Last updated: 28/05/2025
The Golf Subscription Company Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Golf Subscription Company is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Identity verification information including the information you provide as part of our ID verification process, which is carried out by Stripe. This is a one-time check required before your subscription can be activated.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including the items you view, put in your cart, or purchase, return, or cancel, and your past transactions.
- Communications with us including the information you include in communications with us, for example when sending a customer support inquiry via email or WhatsApp.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences, to send notifications related to your account, to process purchases and returns, to create and manage your account, to arrange for shipping, to facilitate returns, and to create a customised experience for you. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email. We use Klaviyo to manage our email marketing communications. You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
- Identity Verification. We use Stripe to carry out a one-time ID verification check before your subscription is activated. This is to protect both you and us and to ensure the security of our service.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment experience, and to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
- Communicating with You. We use your personal information to provide you with customer support and to maintain our business relationship with you. We may communicate with you via email or WhatsApp. Please be aware that WhatsApp communications are subject to WhatsApp's own privacy policy and terms.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, and other third parties who perform services on our behalf including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
- With Stripe, for the purposes of payment processing and identity verification. Stripe processes your payment information and identity documents in accordance with their own privacy policy.
- With Klaviyo, for the purposes of managing and sending email marketing communications. Klaviyo processes your contact and engagement data in accordance with their own privacy policy.
- With business and marketing partners to provide marketing services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are intended for use by individuals aged 18 or over. We do not knowingly collect any personal information about anyone under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. We do not knowingly share or sell personal information of individuals under 18 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
- Right to Access. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Managing Communication Preferences. You may opt out of receiving marketing emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or subscription.
If you reside in the UK or European Economic Area, you may also have the following rights:
- Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at www.ico.org.uk.
International Transfers
We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the United Kingdom, we will rely on recognised transfer mechanisms such as the UK's International Data Transfer Agreement or equivalent contracts, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Cookie Policy
This section explains how The Golf Subscription Company Ltd uses cookies and similar technologies on our website.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit, making it easier to use and more useful to you.
What Cookies Do We Use?
We use the following categories of cookies:
Strictly Necessary Cookies. These cookies are essential for the website to function. They enable core features such as security, account management, and checkout. You cannot opt out of these cookies as the website cannot function properly without them. These are set by Shopify as part of our store infrastructure.
Performance and Analytics Cookies. These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve how the website works. We may use tools such as Google Analytics for this purpose.
Functional Cookies. These cookies allow the website to remember choices you make, such as your preferences, and provide enhanced features. They may be set by us or by third-party providers whose services we use on our pages.
Marketing and Targeting Cookies. These cookies may be set through our website by our marketing partners. They may be used to build a profile of your interests and show you relevant content. We use Klaviyo to manage email marketing, and cookies associated with this service may be used to track email engagement and website activity.
Managing Your Cookie Preferences
When you first visit our website, you will be asked to accept or manage your cookie preferences. You can update your preferences at any time via the cookie settings on our website.
You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more information on managing cookies, visit www.allaboutcookies.org.
Third Party Cookies
Some cookies on our website are set by third parties including Shopify, Stripe, Klaviyo, and analytics providers. These parties have their own privacy policies which govern how they use cookie data.
Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. We will post the revised policy on this website and update the date at the top of this page.
Contact
Should you have any questions about our privacy practices, this policy, or if you would like to exercise any of your rights, please contact us at:
The Golf Subscription Company Ltd 101 Ellerton Road, London, England, SW18 3NH Email: help@thegolfsubscriptioncompany.com
For the purpose of applicable data protection laws, The Golf Subscription Company Ltd is the data controller of your personal information.